How can I purchase my season tickets?
You can purchase your season tickets by visiting the Ticketmaster office located in CN Centre or by calling Ticketmaster’s Charge-By-Phone line at 250-564-5585.
I work shift work or out of town and am unable to attend all 36 games. What are my options?
We offer half-season tickets for those who are unable to attend all 36 games. The half-season ticket allows you to choose which 18 games you want to attend when you purchase your tickets; this way your seat is guaranteed for those 18 games and you have the option of purchasing a playoff package for your seat. Adult half-season tickets are $279, student/senior half-season tickets are $171 and children's half-season tickets are $121.50. These prices do not include applicable taxes. We also offer tickets in Adult 6-Packs and Adult 12-Packs. You choose any 6 or 12 games and receive a discount over single ticket prices. Please note that Ticketmaster cannot guarantee your seats for 6 or 12-Packs of tickets. Adult 6-packs are available for $99, plus HST. Adult 12-packs are available for $192, plus HST.
I don’t turn 65 until halfway through next season. Do I have to purchase an adult season ticket?
Let Ticketmaster know about your birthday when you renew your tickets. Ticketmaster will sell you a senior season ticket and upgrade you to an adult season ticket for all games before your 65th birthday.
I live out of town and I forgot to bring my season ticket to the game. Can I get a new ticket?
Yes. You will need to visit the Ticketmaster Box Office where they will check your photo ID to verify that you are the season ticket holder listed on the account. For a $2 charge per ticket, Ticketmaster will re-issue your same seat for that night’s game.
Who are the Account Executives and how do I reach them?
The Cougars will be assigning each season ticket holder with an Account Executive. This will be the person season ticket holders can contact at the Cougars office if they have questions, concerns or any other feedback during the season. The name and contact information for each season ticket holders’ Account Executive will be printed on the season ticket booklet.
Last season my tickets didn’t come in the official season ticket booklet. Why not?
Season tickets are printed in booklet form in early to mid August; we must have confirmation that you are renewing by the time the ticket booklets go to print. Your tickets must be paid in full no later than August 12, 2011 in order to receive your tickets printed in booklet form.
How do Raincheck Nights work?
Simply take your unused past game season tickets to Ticketmaster in CN Centre on any Tuesday or Wednesday game and redeem them for an equal number of tickets to that night's game. Note that a $2 charge will be applied to all exchanged season tickets.
How do the CN Centre event presales work? CN Centre presales are limited to specific events depending on marketing targets and promoter discretion. Presale events are not offered via phone or internet; season ticket holders must visit Ticketmaster’s location in CN Centre to participate in presale offers. Check out the CN Centre Event Presales tab under Season Ticket Holders on our website: www.pgcougars.com.
Do I get my regular seats for concerts?
No. Since concerts are not under our control we cannot promise your seats for those events. Also, since the set-up for each concert is different, there is no guarantee your section will be available. The exact seat offering will vary for each event.
Do I get my seats for the WHL playoffs?
Yes. Season ticket holders have first right of refusal on seats for the WHL playoffs. Playoff invoices are mailed to season ticket holders prior to the Playoffs. Please contact Ticketmaster at 250-564-5585 for more information.
I am renewing. How do I ensure that I keep my seats next season?
Seats may be retained with a $75 deposit per seat, which must be received by the date listed on your renewal letter. To avoid losing any part of your deposit, please notify Ticketmaster by the specified date if you are not renewing all of your seats. Please note that all deposits are non-refundable and non-transferable. All accounts must be paid in full by August 12, 2011.
I want to change my seats. How do I do this?
Season ticket holders may move seat location free of charge until the date designated in the letter sent to them by Ticketmaster. Any changes made after that will be subject to a service charge fee of $15 per seat. To change your seats visit the Ticketmaster Box Office at the CN Centre or call 250-564-5585.